I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:

• Check to make sure you're using the correct username and password. Click the "Forgot Password" link. Fill in your username and we'll send your password to the email address on file.
• Try logging-in after clicking http://clubz.kzst.com
• You may need to add us to your trusted sites. Click here
• You may have a blocked cookie. Click here
• Your security setting may be set too high. Click here

I did not receive my newsletter or winning email confirmation. How can I receive these? Click here for Friends List & Spam Filter Help

Do I need to purchase anything to become a member? No, the program is entirely free.

Can I participate in the program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program. You are able to receive Points through activities such as Secret Codes, Surf for Points, Surveys, Referrals, and use your Points in our Showcases, and Z Prize Mall.

Can I participate in the program on more than one computer? Yes, just make sure you are logged on to the computer you want to earn Points with. (You can't earn Points simultaneously on both computers, but it is possible to be logged-on to both at the same time.)

If I share my computer with someone else, can we both participate in the program? Yes, but each individual will have to register separately. If you share a computer, make sure you are logged in to the right account each before earning Points.

I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts at this point of time.

My address is not being accepted. Why? Only valid U.S. addresses are accepted. No Canadian addresses or P.O. Boxes are accepted at this time.

I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your username and we'll send your password to the email address on file.

How do I access and make changes to my personal profile and shipping address? You may access your Edit Profile and Ship To Address from the "My Account" page from the top of the page. On the Edit Profile page you may change/update password, email, birth date, sex, and zip and on the Ship To Address page you may change/update the shipping address.

I have a question about the program who do I ask? Just submit your question to Member Support.

What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as: Winner Notifications and Prize Cancellations) For this reason, every member must provide a valid email address as a condition of membership. System notifications can not be opted-out from.

How do I earn Points To see all Points earning opportunities check out the "Get Points" area.

I referred a friend to the program and I have not received my referral Points. When do I get credited for these Points? You will be credited as soon as your friend confirms his or her registration. Once s/he registers s/he will receive a confirmation email that s/he has to complete. Once s/he does this, you will receive your referral Points. The 10% Primary Referral Points are updated once a week. (Monday A.M.)

Can a friend and I pool our Points together? No, we do not allow for the pooling of Points into one account.

How do I know if I won a Showcase/Z Prize Mall? If you win, you will be notified via email within 24 hours of the close of the Showcase/Z Prize Mall.

I just won a Showcase/Z Prize Mall ...how do I get my prize?

We ship
For prizes we ship, we offer free shipping to addresses within the continental United States. We will ship your prize to you 3-8 weeks from the closing of the Showcase/Z Prize Mall(as long as you have provided the correct shipping information). If you need to correct this information, go to the "Ship to Address" page in the "My Account" section.

You pick up
You will also receive a winner notification email with the pick-up details.

Is there any limit to the number of Showcases I can win? Members can win 1 Showcases per 14-day period, per member.

How do I enter a Showcase? First choose a Showcase you are interested in entering (be sure that you are logged in so that you have access to the Points you have collected). Enter the number of entries you would like in the "Qty of Entries" box - each Showcase will indicate the Points needed per entry. Then hit the "Submit Entry" button. Points will be deducted from your account once you submit your entry.

How many Showcase entries can I get? You can exchange your Points for as many Showcase entries as you want. In fact, the more you buy, the better your chances of winning!

I have a question about the Showcase/Z Prize Mall...who do I ask? Just submit your question to Member Support.